SupportThe Industry’s Most Comprehensive Support

The world’s infrastructure depends on your operations. Your customers depend on the safety and availability of your products. That’s why Intralox makes sure you can depend on us. You won’t find this level of support anywhere else.

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Intralox’s global industry experts help you through every stage of your project. 

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Expert Consulting

Minimize risk and cost by engaging Intralox experts at the beginning of your project. From concepting and strategy to application-specific recommendations and on-site and remote testing, we identify potential problems before they occur to make startup as trouble-free as possible.

Our Expertise

  • Guarantee-backed belt and equipment recommendations
  • Layout optimization
  • General troubleshooting

Our Results

  • Decreased maintenance and downtime
  • Reduced costs
  • Increased yield
  • Future-ready operations
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Industry-leading Support

From remote diagnostics and retrofit assistance to help with quotes and orders, Intralox’s highly trained, industry-specific experts are ready to help. We might even contact you before you get the chance to reach out—we like to confirm that delivery, installation, and startup went as planned.

Customer Service

  • 140+ representatives
  • 18 languages
  • 24/7 availability in select regions
  • Calls answered by live representative within 3 rings
  • 98% of quotes delivered same day

Technical Support

  • Application-specific issues
  • Live troubleshooting
  • Remote and on-site diagnostics, health checks, and maintenance help
  • Retrofit assistance
  • Customer Resource Center
Worker on scissor lift examining warehouse shelves to fulfill an order

Guarantee-backed Shipping

We offer the best standard lead times and emergency expedite options in the industry. On top of that, our belts are guaranteed* to be available for on-time shipment—or the belt, stock accessories, and freight are free and the expediting fee is waived.

Our Guarantees

Always Ready

  • 6,000 discrete line items and 90+ million pieces ready to ship
  • Expedited four-hour, same/next-day, and three-day shipping options
  • 15% of orders are expedited
on-time standard shipping rate

on-time rate for expedited shipments

customer service accuracy

*Some restrictions apply. Please consult your location’s Policy Statement or contact Customer Service.