Inside Intralox’s 4-hour Emergency Services

Stacked boxes ready to be shipped from a shipping bay at Intralox's warehouse

If you’ve ever been stuck in an airport during a flight delay, you know the frustration isn’t just about waiting—it’s about not knowing when you’ll get moving again. The lack of a clear answer can be as costly as the delay itself. When you don’t know, you can’t plan.

Now imagine that same uncertainty, but your production line is down. Orders are backing up and your team is in crisis mode. With every moment, costs add up. You don’t need vague promises or a “we’ll check” about belt availability.

You need a guaranteed solution you know you can count on before a problem even happens. That’s exactly what Intralox’s 4-hour emergency services are built to deliver.

A Guarantee You Can Rely On

Unlike other providers who may confirm availability only after they’ve checked their shelves, our guarantee is in place before you even pick up the phone. For qualifying products and locations, we commit in advance to shipping within 4 hours of your emergency order. If we don’t, your belt is free up to $20,000 USD.

It’s a bold promise, but one built into how we operate. We structured our systems to make emergency response a core capability—not an afterthought.

An icon including a calendar, clock, and shipment box

View Intralox’s Emergency Services Policies by Country

Find detailed information on Intralox’s shipment guarantees, eligibility, and fees in your region.

Take Me There

How We Make It Work

Our ability to stand behind this guarantee comes from a disciplined operational approach. We maintain a dedicated production buffer in our assembly operations. This means our teams are never building an order due the same day unless it’s an emergency order.

This readiness—paired with global inventory planning—allows us to instantly pivot when a customer calls in crisis. Whether it’s a 4-hour shipment from our U.S. facilities or an expedited dispatch from another regional location, the infrastructure is in place to respond.

Why the Fee Matters

Emergency service comes with an expediting fee: 30% of the industrial user price for 4-hour shipments in most countries. This charge is integral to making our emergency service so reliable. It keeps demand focused on true emergencies, so the resources are always available when they’re genuinely needed.

For a $20,000 USD belt, the 30% expediting fee adds $6,000, bringing the total to $26,000. Which is negligible compared to what extended downtime can cost.

99.9%

on-time rate for expedited shipments

Real-world Impact

In practice, this service is the ultimate fail-safe—the final layer in our three-part approach to preventing downtime:

Application expertise to get it right the first time
24-hour technical support for real-time troubleshooting
Emergency shipment guarantees for when only a new belt will get you back online

When nothing else works, you have a clear, reliable answer. You know exactly when your belt will arrive—which is invaluable when the stakes are high.

Standing Ready, Always

We don’t reserve stock haphazardly; we maintain readiness for all qualifying products, all the time. That’s the difference between an empty advertising promise and an operational guarantee.

Downtime may never be convenient, but it doesn’t have to be unpredictable. When every minute counts, we’re ready to move—guaranteed.

Let’s Talk Emergency Preparedness