The Unseen Hero: Intralox’s Customer-focused Supply Chain

At Intralox, delivering consistent value to our customers is a top priority. That commitment is powered by a robust global supply chain that’s expertly managed to ensure seamless operations, even in the face of worldwide challenges.

Helping drive that mission forward is our Global Supply Chain Manager, Lindsay Dawson. Her team plays a critical—yet often invisible—role in keeping things on track during moments of uncertainty.

“We’re really here to enable the company to meet our customer promise,” she said. Through a global, behind-the-scenes operation, her team works to minimize disruptions and maintain continuity across our supply network.

The Importance of Uptime

In production, every minute of downtime translates to lost revenue, mounting stress, and operational setbacks. Imagine your line coming to an unexpected stop: food waiting to be processed, items needing to freeze, and time ticking away your profits.

The pressure builds fast. Thirty minutes in, it’s stressful. At 90 minutes, it’s critical. After two-and-a-half hours, losses can be staggering.

In these urgent situations, we can ship parts within just 4 hours because of the supply chain Dawson’s team has built to serve you.

Explore More of Intralox's Support Services

From emergency shipments to expert troubleshooting, our global support team helps keep your line running and downtime minimal.

Take Me There

Reliability in High-stakes Situations

Natural disasters, geopolitical disruptions, and supply shortages can shut down operations and cripple entire industries. But our supply chain is made to keep your business moving, even when the stakes are high.

“We plan for risks so that our customers don’t have to react to them,” said Dawson. Her team proactively identifies vulnerable links and then designs contingency plans to address them. This includes maintaining high inventory levels and air-freighting critical materials when speed matters most.

Our global presence and purchasing power protect you from supply chain disruptions that sideline others. As a major buyer of raw materials and components, we secure what’s needed—even during worldwide constraints—so you don’t have to worry.

Built on Collaboration

Dawson doesn’t see suppliers as vendors; she sees them as collaborators. “We really partner with our suppliers to make sure that we meet the demands of our manufacturing and assembly teams,” she explained.

And that trust pays off. Our suppliers respond to us in ways they don’t with companies who treat them like just another vendor. During events like the COVID-19 pandemic and major natural disasters, this collaborative spirit made the difference—keeping disruptions invisible to our customers.

But the best supply chain issues are the ones you never hear about—and that’s no accident.

“We always ask our vendors to give us any bad news up front,” said Dawson. “We’re usually able to step in and help them if we’re truly partnering with open lines of communication.”

That transparency keeps issues from escalating. As Dawson put it, “A quiet day is a good day in our book.”

Why It Matters to You

Choosing Intralox means choosing predictability—even when the unexpected happens. You get reliability, expert support, and proactive crisis management. This keeps your lines running, protects your profits, and lets you focus on your business without disruptions—whether on the plant floor or in the wider world.