What you can expect from Intralox
- July 10, 2020
Our global COVID-19 response team continues to focus on the health, well-being and safety of our employees and our communities while supporting critical manufacturing operations across the globe. Please see our update below regarding our customer support, shipping, supply chain, and global operations.
Remote Sales and Customer Support
Our customers can connect via email or phone 24 hours a day, seven days a week to industry experts in our Customer Service department, supported by specialized technical experts accessible in real time. Our experts are operating remotely from home during the current period. We can respond immediately to service requests. Our globally distributed account managers and technical professionals remain available for both remote and limited on-site visits to customer facilities. For your existing installed base, use of simple technology enables our experts to provide remote diagnosis directly to your plant.
Shipping and Guarantees
At this point, our expedited services, free belt guarantees, and lead times remain in effect everywhere. We will do everything we can to respond to urgent orders to the critical industries we support. Our global shipping team is working together to navigate shipping challenges as they arise.
Our global supply chain is stable. We have not identified any production or raw materials sourcing issues that will impact our ability to support our customers. We are reviewing our supply chain every day and are leveraging our global network of suppliers to ensure we have continuous product and parts available.
Global Assembly Operations
All Intralox assembly operations are fully operational globally. We have substantial inventory and capacity worldwide.
Of course, the situation is changing every day, and we will continue to update you regularly, with full transparency. We wish you, your families, and your teams the best of luck and good health during this challenging time.