Customer Privacy Policy

1. Overview

We take your privacy seriously and will not violate your trust. We pledge to protect the security and privacy of any personal data associated with customers.

2. Scope

This Privacy Policy explains how we collect, share and use personal data about you and how you can exercise your privacy rights.

3. Privacy Compliance (including EU General Data Protection Regulation (GDPR))

As a global business, we seek to meet the broadest regulatory requirements that may apply to personal data of our customers. For customers residing both outside of and within the EU, Intralox’s compliance includes adherence to the GDPR principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. With respect to any transfers of personal data from the EU to the United States in any form, including electronic, paper, or verbal, Intralox has GDPR standard contractual clauses in place to govern those transfers. All Intralox employees who have access to personal data covered by this Privacy Policy are responsible for conducting themselves in accordance with the provisions of this Privacy Policy. If there is any conflict between the provisions in this Intralox Privacy Policy and the GDPR or the applicable law of any other jurisdiction where our customers reside, the applicable law shall govern.

i. Notice of Types of Personal Data We Collect and How We Collect It

This notice covers personal data that Intralox collects through your use of Intralox sites and in connection with off-line communications. The personal data that we collect may vary based on the interaction by the individual customer requesting our services. Personal data could include, without limitation, name, email, job title and job role. Personal data does not include data that is encoded, anonymized, aggregated, or publicly available data that has not been combined with non-public personal data.

If you have questions for an Intralox representative, we request your personal data so that we can respond directly to your inquiry. We may also use this data to analyze who is visiting our site and how it is being used. This enables us to respond more effectively to customers.

When you use a service, request a quote or service, or place a telephone order with one of our Customer Service representatives, we may ask for your contact data. This will allow us to send you informational services, and unless you unsubscribe, we may send you electronic newsletters, industry updates, product and application updates, invitations to trade shows, invitations to participate in customer surveys, and special Intralox promotions and offers. When you place an order with Customer Service, we will ask you if you would prefer telephone or e-mail order processing services (electronic quotes, purchase order confirmations, and shipping notifications via e-mail). We may contact you to introduce ourselves and to ask if we may be of assistance.

As a visitor to our customer site(s), we may collect common data from web browsing sessions for the purposes of troubleshooting or preventing fraud. This includes, but is not limited to: computer IP address, usernames (if required for authentication), and user-agent strings. This data will be kept for a period of one year, unless additional time is required by regulation.

Cookies and similar tracking technology

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal data about you, including to serve interest-based advertising. For further data about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Policy

Basis for processing personal data

We will normally collect personal data from you only (i) where we need the personal data to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.

If we ask you to provide personal data to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal data).

If we collect and use your personal data in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicate with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further data concerning the basis on which we collect and use your personal data, please contact us using the contact details provided below.

ii. Choice

Intralox does not require customers to its sites to provide Intralox with personal data. The decision to provide personal data is yours. If you do not wish to provide the personal data requested, however, you may not be permitted to proceed with the activity or receive the benefit for which the personal data is requested.

If the company intends to use personal data submitted by individuals for reasons that are not consistent with the above, the affected individual will be given the opportunity to opt-out of that use or transfer.

iii. Onward Transfer

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country and, in some cases, may not be as protective.

Specifically, our site servers are located in the United States, and our group companies and third party service providers and partners operate around the world. This means that when we collect your personal data we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal data will remain protected in accordance with this Privacy Policy. We may also need to transfer personal data to other third parties.

For example:

  • to any competent law enforcement body, regulatory or government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
  • to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal data only for the purposes disclosed in this Privacy Policy;
  • to any other person with your consent to the disclosure.

If Intralox engages third parties to which personal data covered by this Privacy Policy will be transferred, Intralox will be responsible for obtaining appropriate assurances that such third parties have an obligation to conduct themselves in accordance with applicable law. We will not under any circumstances sell your data to a third party.

iv. Data Security

Intralox will take reasonable measures to provide personal data with reasonable protection from accidental loss or destruction, improper use, alteration, or disclosure.

v. Data Integrity

Intralox will use personal data only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. Intralox will take reasonable steps to ensure that personal data is relevant to its intended use, accurate, complete, and current.

We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). 

vi. Access and Correction

Upon request, Intralox will grant an individual reasonable access to personal data that it holds regarding that individual, as required by law. If an individual becomes aware that data we maintain about him or her is inaccurate, or if an individual would like to update or review his or her personal data, the individual may contact us using contact data listed in section vii below. 

You may also update your personal data by contacting your customer service representative. You can unsubscribe from promotional e-mails the following ways: 1) you can follow the instructions at the bottom of the e-mail; 2) click here; or 3) contact your customer service representative. Intralox will endeavor to respond in a timely manner to all reasonable requests to view, modify, or delete personal data.

Further data protection rights for European Economic Area (EEA) residents and any other residents of jurisdictions that provide them

If you are a resident of the EEA or of another jurisdiction that provides data protection rights modeled on GDPR, in addition to the above you have the following data protection rights:

  • If you wish to request deletion of your personal data, you can do so at any time by contacting us using the contact details provided below.
  • In addition, you can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided below.
  • Similarly, if we have collected and process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.

vii. Recourse, Enforcement, and Liability

Intralox commits to resolve complaints about your privacy and our collection or use of your personal data. Individuals with questions or concerns about the use of their personal data should contact our Privacy Officer at Written inquiries may be addressed to:

Privacy Officer
Intralox, L.L.C.
200 Laitram Lane
Harahan, Louisiana 70123

If a Swiss or European Union customer has a question or concern that cannot be satisfied through this process, that Customer has the right to lodge a complaint with a supervisory authority pursuant to Chapter 8 of the GDPR. Other customers, including those in the U.S., can pursue whatever route for enforcement that may be provided for in their jurisdiction.

The controller of your personal data is Intralox, L.L.C.

4. Links to Non-Intralox Websites

The Intralox websites may provide links to non-Intralox sites we believe may be of interest to you. If you access those links, you will leave the Intralox website. Intralox does not endorse or make any representations about third party websites. The personal data you choose to give to third parties is not covered by the Intralox Privacy Policy. We encourage you to review the privacy notice of any company before submitting your personal data. Some third parties may choose to share their personal data with Intralox; the sharing of that data is governed by the third party’s privacy notice.

5. Changes to This Policy

Intralox may amend this policy if necessary due to business necessity and/or to remain compliant with applicable data protection laws and changes to Intralox's processes and such changes will be updated on Intralox’s website as appropriate. 

This Privacy Policy is effective April 1, 2021.