Service Levels

World Class Service Levels

Our extraordinary service levels are one visible demonstration of Intralox’s commitment to minimize customer downtime. Many factors can cause downtime: misapplication of a conveyor belt, quality problems, shipping delay, slow response, or simply the inability to reach your supplier. We’re structured to eliminate these issues. Some specifics:

  • Industry and application focus ensure optimal belt recommendations: our representatives are specialized by industry with full technical training in all industry applications.
  • Our global customer service department supports 17 languages.
  • Rapid response: your call is answered within 3 rings during normal business hours and 98% of quotes are delivered within the same business day.
  • 24/7 availability: customer service and technical support available all day, every day, year round.
  • Accurate and on time: consistently deliver 99%+ order accuracy and on-time ship rates.
  • Expedited services: to minimize downtime in an emergency, expedited shipping services are available to most Intralox customers. These are backed by our expedited shipping guarantees. 
  • One call: a single toll-free number gives you access to industry focused technical support and trouble shooting, quotes, order information and tracking, etc.