Delivering the precise modular plastic belting solution that best meets your needs and contributes to your profitability.

Intralox is the world’s leading supplier of modular plastic conveyor belt products and services. We invented modular plastic technology over 30 years ago and have been developing innovative products and new conveying applications for our technology ever since.We do this by partnering with our customers, tailoring specific solutions for their needs and delivering the highest standard of service with every transaction.

Specialists in your industry

We start by selecting the right people and training them carefully. All of our field sales and customer service representatives complete an initial rigorous training program and continue to receive ongoing training in technical and industry issues. Each one is an industry specialist, so when customers call, they are connected to the representative who best understands their business, and speaks ‘their language.’

Working closely with customers

Modular plastic is not a “one-size-fits-all” solution. That’s why we work directly with the end users of our products and make a priority of listening carefully to our customers’ needs. We do our best to understand their goals for product quality, production efficiency, and financial performance so we can recommend the right belt for their specific applications.

Support whenever you need it

Intralox won’t leave you in a pinch when you need an answer to a question, technical service, or an emergency shipment. Service is available for every customer 24 hours a day, 7 days a week. We maintain a team of approximately 80 customer service representatives who handle requests and inquiries in 14 languages during normal business hours, and our team of support engineers is among the most knowledgeable in the business. In the case of an emergency, we have on-call production teams strategically stationed that can respond to customers’ needs at any time*.

An ongoing commitment to innovation and quality

Intralox engineers continue to lead the way in introducing innovative MPB products. Today, the Intralox catalog exceeds 400 different belt combinations, giving us the ability to supply the best solution for a wide range of conveyance applications. To ensure quality and reliability, we continue to mold all parts in-house. Our state-of-the-art injection molding machines run 24 hours a day, and we continue to employ rigorous quality assurance processes. No belt leaves Intralox without being thoroughly examined and inspected.

Doing business anywhere in the world

Intralox is a global company with assembly facilities in seven countries. We routinely deliver and support systems in the far corners of the world. To ensure that our customers benefit from the shortest possible lead times, we maintain assembly centers in North America, the Netherlands, the United Kingdom, Brazil, China, Japan, and Australia.

Guaranteed Performance

We are so serious about providing exceptional customer service, we back our products and service with performance and shipping guarantees unmatched by competitors. Any belt recommended by an Intralox representative is guaranteed to perform in the application it was recommended for or you get your money back. It’s that simple. Custom guarantees are also available to cover such specifics as belt lifetime and sanitation.

We also back our shipments with written guarantees, whether they are routine orders, stock components and accessories, or emergency orders.

In summary, Intralox collaborates with customers to create a long-term profitable partnership. We earn our customers’ trust by working closely to understand their needs and tailor solutions to unlock efficiency gains in their conveying systems.

“I’ve been quite impressed with Intralox’s customer service—they’ve always been very helpful. There is always someone at the other end of the phone. I was also impressed to see how much resources and time Intralox puts into developing products.”

Amit Kumpavat, Improvements Engineer, Vitacress Salads, Ltd., UK

"As service specialists for the Meat, Poultry & Seafood industries, we have a thorough understanding of our products and how they work in each application. We know the production challenges that Meat, Poultry & Seafood producers face around the globe, and we share best practices with our customers. Our role is to introduce you to new innovations—and to solve your conveyor issues before they start."

Mary Babin, Pam Davis, Intralox Account Representative Service Specialists, Meat, Poultry & Seafood

* Available in most markets-see our regional Policy Statements for more information