World Class Service Levels
Our extraordinary service levels are one visible demonstration of Intralox’s commitment to minimize customer downtime. Many factors can cause downtime: misapplication of a conveyor belt, quality problems, shipping delay, slow response, or simply the inability to reach your supplier. We’re structured to eliminate these issues. Some specifics:
- Industry and application focus ensure optimal belt recommendations: our representatives are specialized by industry with full technical training in all industry applications.
- Global customer service department: 80+ representatives cover 14 languages (English, German, Dutch, Italian, French, Portuguese, Spanish, Swedish, Danish, Norwegian, Polish, Czech, Chinese, and Japanese).
- Rapid response: your call is answered within 3 rings during normal business hours and 98% of quotes are delivered within the same business day.
- 24/7 availability: customer service and technical support available all day, every day, year round.
- Accurate and on time: consistently deliver 99%+ order accuracy and on-time ship rates.
- Expedited services: to minimize downtime in an emergency, expedited shipping services are available to most Intralox customers. These are backed by our expedited shipping guarantees.
- One call: a single toll-free number gives you access to industry focused technical support and trouble shooting, quotes, order information and tracking, etc.